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Shopping Information

Payment options
I accept all major credit cards, Apple Pay and PayPal. If you purchase from me at a fair or market, when WIFI is available I’m able to accept card payments.

Shipping options and rates
Once your order has been placed, I make every effort to ship your package as soon as possible. I cannot guarantee next day delivery, but if you have an urgent request, get in touch and I do what I can.

Shipping is based on weight and will be calculated at the checkout;

UK: From £3.70
Europe: From £5.35
International: From £5.80

All items are shipped with Royal Mail. Overseas customers should be aware that customs charges may apply. I can not be responsible for lost packages and/or packages held in customs.

Returns and Exchanges
I hope you love your purchases, but if you decide they’re not quite right for you I’ll be more than happy to accept returns or exchanges within 14 days of items received. Please email hello@annabelwilliams.co.uk with your request. All products must be unused and in their original packaging, the buyer is responsible for return postage costs.

Packaging
When your lovely parcel arrives it’ll be beautifully wrapped in recycled tissue paper and packed in a compostable mailing bag. I always have boxes hanging around so you might receive you order in a perfectly good, reused cardboard box – pop all in the recycling bin for some extra good knitting karma.