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Shipping and returns 

Payment options
I accept all major credit cards, Apple Pay and PayPal. 

Shipping options and rates
Once your order has been placed, I make every effort to ship your package within one working day. I cannot guarantee next day delivery, but if you have an urgent request, get in touch and I will do what I can.

Shipping rates are based on weight and destination and will be calculated at the checkout;

UK: From £3.68
Europe: Flat rate £11 (please see notes for EU shipping below)
International: From £8.00

You’re welcome to select between standard or tracked options. 

Brexit and the EU
The UK has now made its sad departure from our friends in the EU. I’ve made every effort to ensure your shopping experience is as smooth as possible but there are new VAT changes that you should be aware of when buying from an EU country. Orders from Germany, France, Denmark and Ireland will be sent ‘DDP’ – delivered duties paid. This means that your rate of VAT is charged when you checkout and no further fees are due once the parcel is received by customs. So, all you have to do is wait for your order to arrive. All other EU countries will be required to pay duties on arrival – if this is you, I anticipate your country to be included in the DDP scheme very soon. This is a very new process and in theory, your parcel should pass through customs with no additional fees. However, if you do receive an unwelcome bill, please get in touch and I will be happy to settle it on your behalf. 

To enable the pre-paid duties option, parcels sent to the EU will now go with a courier service. Either Hermes or DPD. Standard shipping is no longer available to my EU customers. Finally, I want to thank you for your ongoing support – its a difficult and upsetting situation but one I hope will become easier in time. For now, this is an option that keeps the door open to those that feel they can continue to shop with me. Please get in touch via the chat feature or over email if you have any concerns at all. 

Returns and Exchanges
I hope you love your purchases, but if you decide they’re not quite right for you I’ll be more than happy to accept returns or exchanges within 14 days of items received. Please email hello@annabelwilliams.co.uk with your request. All products must be unused and in their original packaging, the buyer is responsible for return postage costs.

Packaging
When your lovely parcel arrives it’ll be beautifully wrapped in recycled brown paper and packed in compostable paper or potato starch mailing bag. I always have boxes hanging around so you might receive you order in a perfectly good, reused cardboard box – pop all in the recycling bin for some extra good knitting karma.